For users

User Manual

Everything an end user needs to track their devices, monitor alerts, and manage their account on Track Any Device.

1. Signing In

Track Any Device signs you in with your phone number and a one-time SMS code (OTP) — there is no password and no separate single sign-on. The website is its own login.

  1. Navigate to track-any-device.com/login (or click Sign in from any page)
  2. Enter your phone number and tap Send code
  3. We send a one-time code by SMS to that number
  4. Enter the code to verify — no password required
  5. You are taken to the My portal
The code is valid for a short time. If it doesn't arrive, check the phone number and request a new one. First-time users must be registered on the platform before they can sign in — contact your organisation's admin or the platform team.

2. The My Portal

The My portal (track-any-device.com/my) is your personal dashboard. It shows:

  • My Devices — all tracking devices registered to your account
  • Incidents — alerts triggered by your devices (zone exits, SOS, low battery)
  • Organizations — tenant portals your account belongs to

3. Adding a Device

Each physical tracker has a unique IMEI printed on the device or its packaging.

  1. Go to My Devices → Add Device
  2. Enter the device IMEI
  3. Choose your relationship: Owner, Custodian, or Follower
  4. Click Add — the device appears in your list immediately
A device must first be registered and approved on the platform by an administrator before you can add it to your account.

4. Live Tracking

Once a device is active and sending signals it appears on the live map inside the tenant portal your organisation has set up. From your My portal you can see the last known position, battery level, and signal time for each of your devices.

  • Last position — shown on the Devices list as a latitude/longitude pair and last update time
  • Battery — shown as a percentage; devices below 20 % display a warning
  • Live map — available inside your tenant portal (see Organizations)

5. Incidents

An incident is raised automatically when a device breaches a monitored condition:

  • Geofence exit — device left an Inclusion Zone (patrol beat)
  • Geofence entry — device entered an Exclusion Zone (restricted area)
  • SOS alarm — device triggered an emergency signal
  • Low battery — device battery fell below the configured threshold

Incident statuses

  • Open — newly raised, requires attention
  • Acknowledged — reviewed by an operator
  • Escalated — promoted to a higher priority
  • Resolved — closed by an operator

You can view your incidents in the My portal under Incidents. Operators inside your tenant portal manage and resolve them.

6. Organizations

If your account belongs to one or more tenant organizations, they are listed under Organizations in your My portal. Each card links directly to that organization's operational portal where you can view the live map, beats, and fleet-wide incidents.

7. Mobile App

The Track Any Device mobile app (TAD) is available for Android and iOS. It turns your phone into a tracking device so your location can be shared with your organization's portal in real time.

  1. Install the TAD app from the App Store or Google Play
  2. Sign in with your existing account — no separate registration needed
  3. Grant location permission when prompted
  4. Toggle Start tracking — your phone begins streaming location to the platform
  5. Toggle Stop tracking when finished
Background location is required for tracking to continue when the app is minimised. Enable Allow always in your phone's location settings for uninterrupted tracking.

8. Account Settings

Your profile is managed inside the app after you sign in:

  • Profile — update your name and contact details
  • Phone number — the number you sign in with and where one-time SMS codes are sent
  • Sessions — sign out to end your session on this device

There is no password to manage — sign-in is always by phone number and a one-time SMS code.

Need help? Contact your organization administrator, or use the contact form (/contact) to reach the platform team.
Need help? Contact your organization administrator, or use the contact form to reach the platform team.