We’re here to help.
Setup guides, troubleshooting, developer docs, and a support team that picks up the phone. Whatever you need, start here.
How can we help you?
Quick answers to the most common questions.
Getting started
Unbox your tracker, install it in your vehicle or on a person, and start tracking in under 5 minutes.
TAD app setup
Download the app, sign in with your phone number, and pair your devices to see them on the map.
Live tracking
View real-time location, replay trips, and understand what each status (moving, idle, parked, offline) means.
Alerts & geo-fences
Set up move alerts, speed warnings, geo-fence entry/exit notifications, and low-battery reminders.
Account & security
Manage your profile, change your phone number, share device access with family, and review login history.
Troubleshooting
Device offline? No location update? Check our troubleshooting guide for step-by-step fixes.
The complete user manual
Everything you need to know about using your TAD tracker — from first-time setup to advanced features like geo-fencing, trip history, and sharing access with family members.
Build on the TAD platform
Connecting your own hardware or integrating telemetry into your fleet? Our TAD101 protocol docs and signal forwarding API let you pipe live device data into your own systems over REST or MQTT.
Reach our team
Still stuck? Talk to a human.
Our Karachi-based support team is available Mon–Sat, 9am–8pm. Call, email, or WhatsApp — we’ll sort it out.